Refund policy

We hope you are completely happy with every purchase from Bead Paradise. We take care to inspect your beads before we ship, and we encourage you to do the same when you receive your order. In the event of damage during shipment, please notify us at email@beadparadise.com within 48 hours of receipt. Damaged items will not be accepted beyond 48 hours of receipt.

If you are not completely happy with your purchase, please notify us at email@beadparadise.com within 7 days of receipt. We will work with you on a solution, which may include a refund for your merchandise or, in special cases, a merchandise exchange. There is a 10 percent restocking fee for all returns. We do not offer refunds on shipping and handling costs.

Returned items must be received in original condition within 14 days of receipt, or 30 days for international orders. The customer is responsible for return shipping costs. Please be sure to package all merchandise carefully to avoid damage during shipping.

Please keep in mind that old beads have slight variations due to age. We make every effort to ship beads which are similar to the photographed item you purchased. Part of the beauty of these old beads and components is that no two are exactly alike.